• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics
• The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability.
• Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job.
• Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning.
• Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality.
• Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands.
• Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters)
• Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures.
• Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling.
• Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction.
• Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

The ultimate in professional cleaning knowledge condensed into 2 busy days:
• Save money, eliminate waste, and reduce your headaches with the right carpet cleaning process for the job each time, every time!
• Commercial carpet cleaning strategies that will smash down the door to new opportunities.
• Fool-proof techniques for removing stains you previously left behind.
• Eliminate pet odor problems in one step, instantly and permanently.
• Scare away the demons of upholstery cleaning.
• Teach your technicians to clean the most expensive rugs while reducing your liability to virtually nothing.
• 30 minutes of power packed learning will open doors to fast, fool-proof, and profitable cleaning of 85% of leather furniture.
• Tile and grout cleaning-dirty gray to pure white in a single pass.
• Make more money by servicing the wood floor you have been dragging your carpet cleaning hoses across.

Special Bonus Session: Systemized Successful Selling For Technicians
• Sure fire ways to triple your protector sales using the industry’s most effective selling kit for fabric protectors.
• Turn your timid technicians into sales champions that put more money in their pocket and yours!
• Dazzle your customers with how much you care!

Power Up Hands-On Schedule
Day 1, Session 1 (8:30 am to 12:30 pm)
Hands-on procedures for carpet cleaning, encapsulation cleaning, spot and stain removal, and pet odor deodorization.
Day 1, Session 2 (1:30 pm to 5:00 pm)
Hands-on procedures for upholstery cleaning, oriental rugs, and leather cleaning and care.
Day 2, Session 3 (8:00 am to 11:15 am)
Procedures for cleaning hard surface floors-ceramic tile & grout, wood.
Day 2, Session 4 (11:30 am to 1:30 pm)
Bonus Working Lunch. Business building procedures. A complete audit of your company.
Day 2, Session 5 (1:45 pm to 4:00 pm)
Systemized successful selling for technicians.

• Opportunities and fears
• Upholstery fibers: cellulosic (cotton, linen, jute) protein (wool, silk) synthetic (rayon, acetate, nylon, polyester, acrylic and olefin), Fiber identification: visual identification, burn testing, chemical testing
• Fiber manufacturing: spinning fiber into yarn, fabric types and weaves- tufting, flocking, weaving
o Types of weaves: plain weave, basket weave, jacquard weave, twill, satin pile, novelty yarns
o Finishing techniques: calendering, glazing, mercerizing, morreing, weighting
o Fabric dyeing: pre and post dyeing: cleaning characteristics and limitations.
• Upholstery cleaning chemistry: the ph scale, upholstery soil versus carpet soil; formulation of upholstery cleaning chemicals, chemistry of dry cleaning.
• Upholstery cleaning basics: upholstery soiling; basics of soil suspension chemical, heat, action, time.
• Principles of upholstery cleaning: dry vacuuming, pre-conditioning, extraction or soil removal, finishing drying.
• The methods of upholstery cleaning: hot water extraction cleaning, cleaning tools, wet shampoo extractions, dry foam shampooing dry extraction, encapsulation cleaning; dry cleaning.
• Spotting: professional spotting kit, spot and stain removal chemicals, specialty procedures for spot removal on upholstery, unknown spots
• Cleaning related problems: bleeding; crocking; fading; fabric deterioration; shrinkage, browning, migrating ink marks; texture change; assessment for potential, prevention and correction.
• Pre-cleaning inspection: potential cleaning related problems, fiber fabric and weave, age and condition; platform issues; reporting findings to the customer.
• Upholstery agitation and grooming tools: grooming; agitation; nap setting, load list.
• Job set up and cleaning procedures: pre-inspection; testing; cleaning codes; preparing work area; grooming and drying; preconditioning; extraction; neutralizing and conditioning; fabric protection; drying.
• Office partition cleaning: construction; cleaning.

Fast Track trains your technicians in the four primary elements of our business with lots of hands-on and product application training. The one day course format means the technician takes minimal time out of production.
Key Topics:
Introduction
• Clear concise explanation of fibers, fabrics, construction styles, weaves and how their characteristics effect cleaning
• A quick understanding of pH and cleaning chemistry

Carpet Cleaning Procedures
• Proper cleaning technique – including options for wand stroking and more
• Methods of cleaning – explanation plus hands-on training
• Simple chemical and procedure systems
• A review of cleaning guides and procedures for almost all situations

Upholstery Cleaning Procedures
• Fool proof techniques and formulas
• Testing procedures to prevent problems and sell the job
• A review of upholstery cleaning tools and their advantages
• Lots of hands-on and demonstrations
• Learn to clean the most durable olefin and the most delicate natural fabrics
• Fool proof cotton cleaning techniques
• A review of cleaning guides and procedures for almost all situations

Spotting Procedures and Stain Treatment Solutions
• Learn to be a professional
• Safe, effective techniques
• Building revenue streams from advanced procedures
• A review of cleaning guides and procedures for almost all situations

Protectors
• Why and how protectors work
• Simple selling and demonstration procedures
• Increasing profitability and commission programs

Fast Track trains your technicians in the things they need to know now to safely and effectively clean specialty rugs. The one day course format means the technician takes minimal time out of production. From the identification of the rug to cleaning the fringe, this course will teach you what to focus on and what to watch out for without overcomplicating the process with rug origin studies.

• Anatomy of odor: How odor is detected: what makes an odor offensive: real odors and heightened awareness (psychological) odors; odor amplification; categories of odor.
• Definitions of odor control: health benefits; nature’s deodorization techniques; identifying odors; and categorizing odors
• Principles and procedures of deodorization: source control; cleaning; recreating the conditions, sealing
• The bloodborne pathogens standard and odor control: exposure control plan; training and education for the technician; record keeping; immunizations; personal protective equipment, engineering controls; housekeeping requirements, universal precautions
• The classes of deodorization chemicals: Absorption, adsorption, and filtration; masking or time release deodorants; pairing agents, biocide and disinfectants; enzyme producing deodorizers, oxidizing gases (ozone); sealing solutions; vapor diffusion deodorizers; cleaning solutions; general purpose and heavy duty water based deodorizers, solvent deodorizers
• The equipment of deodorization: micron particle measurement; safety considerations; injection systems; sprayers; air scrubbers; deodorant diffuser; wet or cold foggers; ultra-low volume wet fogger; thermal or hot foggers; ozone generators
• Pet urine decontamination and deodorization: chemistry of urine; methods of identifying problem areas; problems associated with urine contamination, chemicals and equipment of pet urine decontamination and deodorization; specific treatment procedures; customer education
• Mold and fungi odor: requirements for growth; potential sources; treatment procedures
• Environmental tobacco smoke (ETS): nature of contamination; health effects; decontamination, cleaning, and deodorizing procedures
• Specialized odors and treatment procedures: automobile protein odors; decomposing animal; drug labs; smoke odor deodorization; new carpet odors, power outages and freezers and refrigerators; skunk odors; tear gas

• Anatomy of odor: How odor is detected: what makes an odor offensive: real odors and heightened awareness (psychological) odors; odor amplification; categories of odor.
• Definitions of odor control: health benefits; nature’s deodorization techniques; identifying odors; and categorizing odors
• Principles and procedures of deodorization: source control; cleaning; recreating the conditions, sealing
• The bloodborne pathogens standard and odor control: exposure control plan; training and education for the technician; record keeping; immunizations; personal protective equipment, engineering controls; housekeeping requirements, universal precautions
• The classes of deodorization chemicals: Absorption, adsorption, and filtration; masking or time release deodorants; pairing agents, biocide and disinfectants; enzyme producing deodorizers, oxidizing gases (ozone); sealing solutions; vapor diffusion deodorizers; cleaning solutions; general purpose and heavy duty water based deodorizers, solvent deodorizers
• The equipment of deodorization: micron particle measurement; safety considerations; injection systems; sprayers; air scrubbers; deodorant diffuser; wet or cold foggers; ultra-low volume wet fogger; thermal or hot foggers; ozone generators
• Pet urine decontamination and deodorization: chemistry of urine; methods of identifying problem areas; problems associated with urine contamination, chemicals and equipment of pet urine decontamination and deodorization; specific treatment procedures; customer education
• Mold and fungi odor: requirements for growth; potential sources; treatment procedures
• Environmental tobacco smoke (ETS): nature of contamination; health effects; decontamination, cleaning, and deodorizing procedures
• Specialized odors and treatment procedures: automobile protein odors; decomposing animal; drug labs; smoke odor deodorization; new carpet odors, power outages and freezers and refrigerators; skunk odors; tear gas